RETURN AND EXCHANGE POLICY:
Our Commitment to Quality & Hassle-Free Returns
At PROVENCE DÉCOR, we take great pride in the quality and craftsmanship of our products.
If you're not completely satisfied with your purchase for any reason, we’re happy to offer an exchange or refund.
Return & Exchange Policy:
✔ Notify us of any return or exchange within 30 days of the original purchase date.
✔ Include a note in the package stating it is a website return/exchange. If requesting an exchange, please specify the item you’d like to exchange it for. Also, include your full name and order number for faster processing.
✔ All returned or exchanged items must be in their original condition--unused, unwashed, and properly folded.
We appreciate your business and look forward to ensuring your satisfaction! 😊
Shipping Costs for Returned/Exchanged Items:
RETURNS:
EXCHANGES:
At PROVENCE DÉCOR, we take great pride in the quality and craftsmanship of our products.
If you're not completely satisfied with your purchase for any reason, we’re happy to offer an exchange or refund.
Return & Exchange Policy:
✔ Notify us of any return or exchange within 30 days of the original purchase date.
✔ Include a note in the package stating it is a website return/exchange. If requesting an exchange, please specify the item you’d like to exchange it for. Also, include your full name and order number for faster processing.
✔ All returned or exchanged items must be in their original condition--unused, unwashed, and properly folded.
We appreciate your business and look forward to ensuring your satisfaction! 😊
Shipping Costs for Returned/Exchanged Items:
RETURNS:
- Return Shipping Costs: The cost of returning item(s) is the customer’s responsibility.
- Free Shipping Orders: As a small business, we’re happy to share part of our profit by offering Free Shipping (in the US) on orders over $100. However, if item(s) from a "Free Shipping Special" are returned, the original shipping cost (which was provided as a courtesy) will be deducted from the refund amount.
- Free Gift Promotions: If the returned item(s) were part of our "Free Gift Special," the gift must also be returned. If the gift is not returned, its value will be deducted from the refund amount.
EXCHANGES:
- Customer Responsibility for Exchange Shipping Costs: The cost of returning item(s) for an exchange, as well as the cost of shipping the new item(s) to you, is the customer's responsibility.
- Exchanges or Returns Due to Errors or Defects: If you receive the wrong product due to an error on our part, or if the item has a defect or quality issue, we will happily cover all shipping costs. We will provide a pre-paid return envelope to send the incorrect or defective item back, and we will ship the replacement to you at no additional charge.
We appreciate your understanding and are here to assist with any questions!
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