At PROVENCE DECOR we take great pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase for any reason, please return the item(s) for an exchange or refund. - Please, notify us of any return or exchange within 15 days of the original purchase date. - A copy of your original receipt is required for all returns and exchanges. - All item(s) to be returned or exchanged must be in its original condition, unused, unwashed and properly folded.
Shipping Costs for Returned/Exchanged Items:
- Shipping Costs for RETURNING item(s) are responsibility of the costumer. If the RETURNED item(s) was part of the "FREE SHIPPING SPECIAL", Shipping Costs for returning item(s) are responsibility of the customer and the original Shipping Cost amount (not charged due to FREE SHIPPING SPECIAL) will be deducted from the refund amount.
- Shipping Costs for EXCHANGING item(s): Shipping cost to send the item to be exchanged back to us as well as the shipping cost to receive the new one are responsibility of the costumer. If a wrong item(s) is received (due to a mistake from our part), we will send a self stamped envelope to have that item(s) sent back to us and we will be responsible for the Shipping Costs to send the right item(s) to customer.
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